At Yumani, it is important that buyers have confidence in the purchases that they make through the Site. Therefore, by offering to sell product through the Site, all sellers must agree to the following return policy as part of being a Yumani member:
All Yumani sellers are committed to customer satisfaction. Each Yumani seller guarantees that you will be satisfied with the quality of its products. If for any reason you are not satisfied with the quality of your order, please contact the seller within 30 days of purchase for a refund.
Except for shipping damage, you must return merchandise in new condition and its original packaging to be eligible for a full refund. Remember that shipping charges are not refundable unless the return is the result of an error that was made by the seller (e.g. an inaccurate description of the product). Please make sure that when you return items you maintain a receipt and track the return shipment as the seller is not responsible for damages and losses as a result of your shipments to the seller.
Please make sure to provide the seller with the following information to assist it in processing the return:
- your complete name, address, e-mail address and phone number;
- your receipt or other evidence of date of purchase;
- the reason you are returning the product.
Sellers are not permitted to charge a restocking fee.
The Yumani transaction fee is refundable.
The seller will provide the refund by crediting through the same means through which payment was originally made.
If the seller is not complying with this refund policy, please contact firstname.lastname@example.org and we will try and assist.